The Office of Student Financial Services at Johns Hopkins University seeks to hire an Assistant Director, Financial Aid Outreach to help support the university’s mission to bring the most talented, creative, and ambitious students to the Hopkins community regardless of financial circumstances. Reporting to the Associate Director for Client Services and Outreach, this position will serve as one of three primary outreach coordinators for financial aid. The ideal candidate is a highly motivated and innovative professional, with outstanding interpersonal skills, a commitment to the principles of access and diversity, and providing the best customer service and student support experience to our families. S/he will create and deliver financial aid literacy training to prospective and current students, serve as the primary point of contact for the daily coordination and troubleshooting of student financial concerns, review of special circumstances and appeals, and perform regular outreach to students with incomplete application materials. S/he will provide ongoing financial aid counseling to students and families in all phases of the financial aid application process, work collaboratively with other staff members in the financial aid office, as well as other JHU organizational units as needed. S/he will also coordinate outreach efforts to undergraduate students to help facilitate the on-time disbursement of financial aid, giving special attention to vulnerable student populations, such as first generation and low income college students and students on financial aid warning and probation. This position will also help identify areas for increased efficiency and improved workflow associated with the processing of financial aid application materials. Occasional travel to local high schools, conferences and admission events required, requiring some evening and weekend work.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develop materials and deliver financial aid information sessions to current and prospective students.
Serve as primary financial aid liaison to the StarFish early warning team, student life and academic advising for students identified as having financial difficulties.
Staff admissions open houses, financial aid information sessions and high school nights as a financial aid content knowledge expert.
Advise students on financial aid eligibility, application procedures and various financial aid programs. Respond to student inquiries in person, via phone, text and email.
Oversee all outreach efforts to undergraduate students to promote the on-time application and delivery of financial aid.
Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility.
Review and monitor workflow processing queues, to help facilitate the highest levels of custom service possible.
Conduct targeted outreach to vulnerable populations, such as students with high debt, selected for federal verification and those with academic performance issues that affect eligibility for aid.
Maintain current knowledge of federal Title IV regulations, state rules and institutional policies pertaining to financial aid.
Serve as back-up to the Client Services team to ensure acceptable levels of customer service and turn-around times during peak processing.
Maintain a student caseload and assist with the evaluation of applications for students as needed, including packaging, verification, satisfactory academic progress and appeals.
Serve as the primary point person on the administration of emergency/opportunity grant program.
Review and process summer savings waiver grant applications and research stipends for unpaid summer experiences, in close coordination with Career Services and Student Life.
Promote financial literacy tools and conduct workshops for current students.
Help facilitate discussions and activities of the student financial aid advisory board.
Other job-related duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
3-5 Years' experience
Strong communications skills, both written and verbal
Customer service and training experience
Working knowledge of Title IV regulations
Ability to manage multiple workflows with varying deadlines
Demonstrated ability to thrive in a fast paced environment where expectations for performance and productivity are high
PREFERRED EDUCATION AND EXPERIENCE:
Master's Degree preferred
Call Center experience
Functional experience with PowerFAIDs
OnBase or other document imaging and Workflow systems
Salesforce or other CRM applications
Knowledge of Institutional Methodology (IM)
Classified Title: HSA Financial Aid Administrator Working Title: Assistant Director, Financial Aid Outreach Role/Level/Range: ACRP/03/MD Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M - F / 8:30am - 5:00pm Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001447-Student Financial Services Personnel area: Johns Hopkins University
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.